Empowering You with the Right Tools and Information
Frequently Asked Questions
What is Hear Me Out?
Hear Me Out is an initiative of the National Justice Project aimed at improving the access to and the quality of complaints systems through innovative technology and support services. It uses AI to guide you through the complaint process, find helpful resources, and provide support along the way.
Who can use Hear Me Out?
Whether you are seeking to file a complaint for yourself, on behalf of someone else, or simply want to learn more about the process, our platform provides the necessary resources and support for complaints within New South Wales and certain federal complaints.
How does the AI-enabled triage tool work?
The AI tool helps you identify the best complaints pathways based on your specific situation and refers you to relevant organisations for further support.
Is there any cost associated with using Hear Me Out?
No, using Hear Me Out’s platform and tools is free of charge.
Can I get legal advice through Hear Me Out?
No, Hear Me Out simply provides information on the complaints process and pathways.
What is the role of Hear Me Out in advocacy?
Data collected through the platform is used to advocate for systemic reforms and improve complaints mechanisms. No personal or sensitive data is stored.
What other resources are available through Hear Me Out?
Hear Me Out offers a comprehensive range of resources, including detailed guides and links to support services and advocacy groups, empowering you to navigate the complaints process and seek justice effectively.
Other help
Legal services
Legal Aid
Legal Aid NSW provides free legal advice, representation, and assistance for eligible individuals dealing with legal problems.
Know Your Rights
Law Society NSW helps you understand your legal rights and find the best way to resolve your legal issues.
Aboriginal Legal Services NSW
Aboriginal Legal Services NSW offers free legal support and representation to Aboriginal and Torres Strait Islander people.
Community Legal Centres NSW
Community Legal Centres NSW provide free legal advice and support to individuals, focusing on those who are disadvantaged or facing injustice.
Support services
13YARN
13YARN is a free and confidential support service for Aboriginal and Torres Strait Islander people, offering assistance and guidance for making complaints and addressing various issues.
Mental Health Line
The Mental Health Line provides 24/7 access to mental health professionals who offer support, advice, and referral services, helping you navigate the complaint process for mental health services.
1800RESPECT
1800RESPECT is the national counselling service for sexual assault, domestic and family violence, providing confidential support and information.
Other Support
Translating and Interpreting Service (TIS)
TIS National offers free interpreting services for people who do not speak English, helping them communicate with government and community services.
National Relay Service (NRS)
The National Relay Service (NRS) provides phone services for people who are deaf, hard of hearing, or have a speech impairment, enabling effective communication.
Multicultural NSW
Supports culturally and linguistically diverse communities in NSW through language services, community support programs, and interpreting and translation services.
Carers NSW
Offers support, information, and resources for carers, including those caring for individuals with communication challenges due to language barriers or disabilities.
Respect@Work
Provides support, resources, and guidance for creating respectful and safe workplaces, addressing issues of workplace harassment and fostering a culture of dignity and equality for all employees.
Need more support?
If you or someone you know has experienced unfair treatment, you can take action. "Hear Me Out" is here to help you find the right support and resources to make your voice heard. Use our platform to find out how to make a formal complaint and get the help you need to address the issue.
