Championing Justice Through Advocacy & Support
We're here to help you find the right place to make complaints and get the support you need. Our goal is to ensure your voice is heard, inform you of your options, and contribute to positive justice reform for individuals and communities
Our purpose
Hear Me Out is an initiative of the National Justice Project, a non-profit human rights law firm fearlessly fighting to end discrimination and create a fair and justice Australia for all people. Hear Me Out aims to create meaningful change by making it easier for people to find and access complaints systems. We envision a society where everyone feels safe and supported to speak out against injustice, with access to fair and appropriate outcomes.
Our Mission
To create pathways that empower people to access justice, right wrongs, be heard, and effect change.
Our Vision
A justice landscape where every individual's voice is heard, their rights are upheld, and systemic change is achieved. We envision a world where equitable access to justice is the norm, and every person has the power to effect meaningful change.
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What We Do
Triage Tool
Our AI-powered tool helps you identify the most suitable places to file your complaints, streamlining the process and ensuring complaints reach the appropriate authorities.
Resources
Our platform offers a range of legal resources, including factsheets, to help you understand your rights and the complaint process.
Change
Hear Me Out uses the information gathered to advocate for wider systemic change. By submitting your complaint, you contribute to creating impactful reforms that benefit the entire community.
Why Make a Complaint?
Making a complaint can help stop unfair treatment and bring positive change. If you or someone you know has been treated unjustly, Hear Me Out provides the guidance and resources needed to report it. By speaking up, you help improve the system and protect others in your community.
"If five people complain about something against a big corporation, they'll give some freebies to those five people and the issue will go away. If 5,000 people complain, it then becomes more cost effective to deal with the discrimination issue in the first place."
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Reducing Strip Searches on Children
In 2018, following numerous complaints from the public and advocacy groups, an inquiry was launched into the high rate of strip searches on children by NSW Police. The investigation found issues with officer training and the psychological impact on children. Redfern Legal Centre was a key player in pushing for reforms, leading to the Commission making 25 recommendations to improve the situation.
In response, NSW Police introduced new policies, tools, and training. Continuous advocacy led to a reduction in strip searches on children from 402 in 2018 to 89 in 2023. Your voice matters—help improve our system by making a complaint.
Improved Accessibility in Public Transportation
In 2016, complaints from disability advocacy groups and individuals highlighted significant accessibility issues in Sydney's public transport. Responding to these concerns, Transport for NSW launched the Transport Access Program (TAP), which included installing ramps, lifts, and updating audio-visual systems.
The advocacy efforts and complaints drove these changes. By 2024, 72.6% of stations were independently accessible, showing how collective complaints can lead to substantial improvements. Your voice can drive change and make a difference—help us improve our system by making a complaint
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Supported by
our partner organisations for their invaluable support in delivering key services.
Portable Australia Pty Ltd.